BCS Itera are ca 100 people who love their work, are fans on their field (ERP, BI, CRM and HRM), and to whom our customers and solutions are the passion.
Who and What is BCS Itera
We love our job and we exude passion for Enterprise Resource Planning solutions and customer satisfaction.
What do we do?
Our mission is to consult and deliver Enterprise Resource Planning (ERP), BI and HRM solutions that create competitive advantages.
We respect and honor the trust given to us from our customers and we deliver changes, innovation and new business processes to achieve the maximum effect of ERP implementation.
For us it is a matter of honour to deliver a solution that enables our customer to be one of the most competitive company in its field. In close co-operation with our client, we are determined to give our maximum effort.
We are deeply grateful for approximately 750 enterprises all over the Europe and for over 9000 Microsoft Dynamics NAV and Dynamics 365 Business Central users who have chosen us to be their partner.
BCS Itera complies with the ISO 9001: 2015 quality management standard and is a leading ERP solutions company in Estonia and in Baltics. We are very proud that many companies, who are recognized in Äripäev TOP, are our long-term partners and customers, including Olympic | OEG, Elering, Riverside, Estonian Enterprise, United Motors, Assa Abloy, Liviko, Transferwise and many more.
Our expertise in ERP solutions based on the Microsoft Dynamics 365 Business Central can largely be divided into 4: wholesale and retail, business services, utilities, and manufacturing. Read more from our customer stories LINK
BCS Itera is official Microsoft Business Central and LSRetail localization partner.
What do we dream about?
We do our best effort to be the most influential and the fastest growing ERP solutions and consultancy partner for our partners in business software market. In other words, our ambition is to be the smartest, the fastest and deliver the highest quality service to our customers.
What are our values?
We deliver what we promise – we have a goal, we deliver our promises, we are an efficient team for our customer.
Teamwork – we are open-minded people, who respect and trust each other. And our customer is one of our best teammate.
Professionalism – we appreciate development, quality, innovation and knowledge sharing.
Commitment – we are passionate about ERP solutions delivery
Team
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Margo Touart
R&D Manager
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Maarika Helstin
Finnish office Business Manager
phone +358 40 665 05 88
e-mail maarika.helstin@bcsitera.fi
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+ fantastic team
CONSULTANTS & DEVELOPERS
Methodology
Methodology
We are one of the largest and oldest Microsoft Dynamics NAV & 365 Business Central solution partner in Estonia. BCS Itera AS has been certified as Microsoft Gold Partner for Enterprise Resource Planning and recognized thereby with one of the highest Microsoft Partner Program Certificate. In 2007 was BCS Itera AS rewarded with Microsoft Dynamics President’s Club Member status, being the first Estonian company recognized for achieving excellent results in sales and in customer service.
We are proud that in 2010 BCS Itera AS was the first company in Estonia, who was awarded with Microsoft Partner Year Award. With this award Microsoft recognized us for being a partner who is able to launch successfully educational and advanced Microsoft ERP (Enterprise Resource Planning) solutions. The nominee of Microsoft Partner year Award is selected amongst all the Microsoft partners in Estonia.
As customer satisfaction is one of our higher priorities, we implement our solutions using Microsoft Sure Step methodology – a combination of the best and proved world class practices that cover the entire solution life-cycle with required documents.
Stages of implementation
DIAGNOSTICS
Purpose
Describing the client’s business processes, integrations, current bottlenecks and expectations for the future solution at a general level. Diagnostics focuses on the whole.
Based on the collected data, the scope of the solution is determined, a general vision is prepared and an offer for the next stage is submitted. An assessment is given concerning the investment for the entire project.
Result for the customer
A general overview of the solution to be implemented and the project stages, future investment and major gains.
Activity |
Duration |
| Diagnostics workshops | 2-3 days |
| Preparing a project plan / activity plan | |
| Creating a vision document | 7 days |
| Assessment of the cost of the project | |
| Solution demo | 1 day |
| Total | 2 weeks |
Documents
- Vision document
- Primary project plan (estimated duration of stages) including the client’s estimated work volume
- Map/topology of business processes – a panoramic view of business processes and possible solutions
- Scope of the solution (Fit-Gap)
- Offer for the analysis stage and estimate on the entire investment for the project
- Major gains and objectives
ANALYSIS
Purpose
Mapping the client’s future business processes and requirements at a detailed level. Planning the activities for reaching the project objectives.
Collecting data takes place in workshop format and results in a document setting out the functional necessities.
Result for the customer
Necessities and requirements for future business processes described in detail, for which a solution is elaborated in the design stage. By the end of the analysis stage, the parties have a common understanding of the requirements and wishes.
Activity |
Duration |
| Analysis workshops including mapping the IT infrastructure | 1-2 month |
| Preparing the detailed project plan prior to the design stage | |
| Creating an analysis document | 1 month |
| Specified assessment of the cost of the project | |
| A demo for the most important processes, if required | |
| Total | 2-4 months |
Documents
- Analysis document (Functional Requirements Document, FRD)
- Drawings of business processes
- Specified map/topology of business processes – a panoramic view of business processes and possible solutions
- Improving the scope of the solution (Fit-Gap)
- Detailed project plan for the next stage
DESIGN
Purpose
Determining how the business requirements of the client are resolved and providing a comprehensive overview of the future solution.
The draft solution is elaborated during the design stage and building work is commenced.
Result for the customer
Description and prototype of the future solution. The prototype is a pre-configured solution with the agreed scope.
Activity |
Duration |
| Prototype: installation of the work and testing environment, initial configurations and data transfers | 1 day |
| Primary introduction of the solution to key users | 1-2 days |
| Design workshops along with reviewing the solution | 2-4 months |
| Preparing a detailed project plan for the development stage | |
| Preparing the design document | 1-2 months |
| Preparing an offer for the subsequent stages | |
| Total | 2-4 months |
Documents
- Design document (Functional Design Document, FDD)
- Improving the scope of the solution (Fit-Gap)
- Description of the technical environment
- Plan for data transfers
- Detailed project plan for the development stage
- Offer for the development stage
DEVELOPMENT-TESTING
Purpose
Completing the agreed configurations, data transfers, client-based changes and jointly testing the comprehensive solution.
Result for the customer
Tested solution and readiness to launch the comprehensive solution.
Activity |
Duration |
| Implementing client-based changes and integrations | |
| Designing printouts and reports | |
| Preparation of testing data and data transfers | |
| Final configuration and testing of the solution | |
| Preparing a detailed project plan for the launch stage | |
| Total | 2-4 months |
Documents
- Improved design document
- Improving the scope of the solution (Fit-Gap)
- Description of the technical environment
- Plan for data transfers
- Training plan
- Testing plan
- Detailed project plan for the launch stage
LAUNCH
Purpose
Making preparations for using the new solution. Making sure that the solution is suitable for its intended purpose.
As a result of the stage, the new solution is ready for use and the employees of the company are capable of using it in their daily work.
Result for the customer
The new solution has been taken into use.
Activity |
Duration |
| Data transfers | 1-7 days |
| Training | 2-14 days |
| Final general testing, if required | 1-4 days |
| Launch | 1 day |
| Total | 1 month |
Documents
- Launch plan
- Decision of the leading group to use the new solution
- Plan for the support stage following the launch, including the service-level agreement (SLA)
POST-LAUNCH SUPPORT
Purpose
Providing support to the end users of the client when using the new solution and helping them finish the first reporting period.
Result for the customer
A maximally smooth transition to the new solution has been ensured for the client.
Activity |
Duration |
| Data transfers | 1 day |
| On-site and/or remote support | 1-7 days |
| Completion of project | |
| Total | 1 month |
Documents
- Delivery of project documentation to the client
- Finishing the project and instrument of receipt of the work
- Diagnostics
- Analysis
- Design
- Development-Testing
- Launch
- Support
ROLES
Roles contractor:
- Project manager
- Prime consultant
- ERP, HRM, BI consultant
- Technical consultant
- Developer
Customer roles:
- Solutions owner
- Project manager
- Superuser
- Key user
- End user
ROLES
PROJECT MANAGEMENT
Project management focuses:
- Scope of the solution
- Schedule
- Budget
- Resources
- Changes
- Risks
- Communication
- Quality
- Sales management
PROJECT MANAGEMENT
FOCUSES
Components at all stages:
- Business process analysis
- Configuration
- Data transfers
- Infrastructure
- Installation
- Interfacing
- Testing
- Training
FOCUSES
Cooperation
Cooperation with EAS
BCS Itera cooperates with the Enterprise Estonia to develop international HRM solution. Project is supported by the funds of the European Regional Development Fund.
Payroll and Personnel Solution (HRM) for the Baltics
Project purpose and brief description: BCS Itera is developing payroll and personnel solution (HRM) for Baltic companies based on the Microsoft Dynamics 365 Business Central cloud platform. Solution will cover the requirements for all Baltic countries and enable group-wide data management and HRM management.
Fund name: European Regional Development Fund. Funded as part of the Union’s response to the COVID-19 pandemic.
Grant amount: €100,510.55
Support for European Union e-invoicing to the e-invoicing module of Dynamics 365 Business Central and automating the user journey of e-invoicing users
Project purpose and description: In the project we add support for European Union e-invoice at Microsoft Dynamics 365 Business Central ERP solution e-invoices module and the flow of the e-invoices will be automated. The goal of the project is to increase the number of Estonian companies exchanging e-invoices.
Project implementation period: 01.09.2022 – 31.08.2023
Grant amount: 20,000 euros
